Frequently Asked Questions

Yes. Every client has unique needs, and we offer personalised solutions that adapt to your lifestyle, culture, and comfort. Whether you need full relocation management or just assistance with home setup, we'll craft a plan just for you.

Traditional moving companies focus on transporting your belongings. PECBORA focuses on your entire relocation experience — from property advice and logistics to setting up your home and helping you settle in. Our goal is not just to move your things, but to make your transition truly feel like a fresh start.

We recommend reaching out at least 6–10 weeks before your planned move. This allows us to plan logistics, understand your needs, and tailor a seamless support plan. However, we also offer last-minute assistance depending on availability.

No. PECBORA focuses on pre-move support only. Our role is to ensure everything is ready and thoughtfully arranged before you arrive — from setting up utilities and sourcing essentials to preparing the space for a smooth transition. Once you've moved in, our involvement concludes, allowing you to settle in at your own pace.

At this stage, PECBORA is based in Australia, and we specialise in helping individuals and families relocating to Australia from overseas or moving within Australia. While we currently focus on supporting pre-move logistics and home setups locally, we are actively working toward offering global relocation support soon.

No, PECBORA does not search for or shortlist properties on your behalf. We expect you to provide a shortlist of properties within your desired suburbs. Once we receive your selections, our team steps in to conduct a thorough pre-move evaluation, which includes:

• Detailed property inspections
• High-quality images and videos of the interior and exterior
• A comprehensive condition report noting any visible damage, wear, or issues
• An overview of the local neighbourhood, including:
  • Proximity to shops, schools, hospitals, and recreation
  • Availability of public transport and car parking
  • Safety, cleanliness, and general ambience of the area
• Recommendations or red flags based on your lifestyle and preferences

If you're unsure how to create a shortlist or need help evaluating options, we recommend booking a consultation so we can guide you more effectively.

We assist with domestic relocations within Australia as well as international relocations to Australia. Whether you're moving alone, with a family, or as part of a corporate assignment, our services are tailored to your situation.

Yes, we offer utility and essential service setup as an additional service. If you choose to include this, we will coordinate the connection of electricity, internet, water, gas, and other essentials to ensure your home is fully functional from day one. This service can be tailored based on your specific needs and preferences.

This depends on the scope of your relocation and how early you engage us. The process officially begins once payment is received, and we ensure that all agreed services are delivered before your scheduled move-in date for a smooth and stress-free arrival.

Yes. We consider specific family requirements, including accessibility features, school zones, child safety, or proximity to healthcare services. Please share your needs during the consultation so we can tailor our support accordingly.

We remain independent to ensure our feedback is neutral and client focused. While we may liaise with agents for inspection access or clarification, our priority is your interests, not sales or commissions.